Some of the most frequently asked questions are answered below. If you do not see the answer to your question here, you will probably find the answer in the manual or you can call us at 1-800-634-1936 and we will be happy to answer your question for you.
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Training Lab FAQ’s
A list of all the FAQ's specific to the Training Lab and the Computer system.
Training Lab - Computer Make sure the surge protector is plugged into a good outlet and the switch is in the “on” position. Next check and make sure the power cord for the CPU is plugged into both the surge protector and the CPU. Some CPUs have a master power switch located next to where the power cord plugs into the CPU. Make sure this switch is in the “on” position as well. First, check to make sure that your projector is not in “standby” mode.You can get it out of “standby” by pressing the ON button either with the remote or on the projector itself. If this does not work, make sure the input on the projector is set to “computer”. Again, you can do this by pressing the “input” button on the projector or on the remote and toggling through the input options until it reads “computer”. Incorrect alignment of the monitors. If the second monitor (monitor #2) is not shown, windows is not reconizing the Projector. Probably because the video cables on are swapped where they connect to the video card on the back of the CPU. Ensure the cables are connected as per the connection diagram, usually located on the top of the computer system. To force the computer to reconize the monitor in the current plugged in port, remove the projecter and reboot the system. Allow windows to load, reconnect the projector and reboot again. that will force Windows to reconize the monitor and projecter in the current positions. The resolution settings have been changed. To fix this, right click on the windows desktop. A text box will appear, select “Properties”. This will open the “Display Properties” box. Select the “Settings” tab. Click on the Number 1 monitor and adjust the slider to “1024 by 1280″ then click on the Number 2 Monitor and adjust the slider to “1280 by 720″. Click “Apply”. A minimum of a 15′ x 20′ room is recommended. This allows the projector to project a full size image on a 12′ wide screen (usually by placing the projector approximately 17′ from the screen) while still allowing enough room for realistic movement from your trainees. This happens when the system sees Infrared light from a source other than the devices. Check to make sure that there is no sunlight in your training room and that there are not incandescent lights on. Also, double check and make sure that your IR filter is in place on your hit detection camera. While it is possible to do this, it is strongly discouraged . There is no way to know how particular software will affect system performance. Loading third party software that is not approved by Ti Training Corp and can void your warranty. Please contact us before doing so. Check the lowlight settings and make sure the lowlight slider is set to the far right. if you only see part of the image downrange, or the image is split with the top or the image appearing atthe bottom of the screen. The monitors are mis-aligned. If the Downrange image does appear, but the mouse will only appear downrange if you move your mouse up, down or to the left of the monitor, this is also the issue. If the second monitor (monitor #2) is not shown, windows is not reconizing the Projector.
Monitor Number 1
Monitor number 2
Mis Configured Monitors
Check all the Video connections on the back of the computer and the video connection to the projector and reboot the computer.
Mis Configured Monitors
Check all the Video connections on the back of the computer and the video connection to the projector and reboot the computer.
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Lasers First, check and/or replace the batteries in the laser device. This will solve the problem in the vast majority of the cases. If this does not solve the problem or if you know the batteries are good, re-calibrate the system. Drop inlaser ( Pistol or shotgun) Troubleshooting tips. Pistol drop-in lasers Batteries: Firing Mechnism - The pistol drop-in lasers utilize a shock sensor to trigger the laser. When the firing pin makes contact with the laser endcap, the shock of the contact activates the laser. Issue: No shot on trigger pull. Resolution: Twist the laser end cap open a half or quarter turn until the barrel assembly will just fit. This closes the gap between the laser and the firing pin, allowing the shock of the firing pin contact to trigger the laser. Issue: No shot, or mis-fire (multiple laser shots or lane crossing) Resolution: Please see Camera Gain settings FAQ Shotgun drop-in lasers Batteries: Firing Mechnism - The shotgun drop-in lasers utilize a shock sensor to trigger the laser. When the firing pin makes contact with the laser end cap, the shock of the contact activates the laser. Newer designs in the shotganlaser has resulted in a plunger activated laser. The contact of the firing pin moves a plunger which activated the laser. Issue: No shot, or mis-fire (multiple laser shots or lane crossing) Resolution: Please see Camera Gain settings FAQ Actually, nothing is wrong. If, for example, you have zeroed a Device #2 firearm, but the default device assignment is set to Device #1, the system will allow you to zero the gun. However, when the scenario starts, you will be firing a Device #2 firearm and the system will ignore it because it was assigned as a Device #1. The system is designed to ignore devices that are not assigned (in this example the Device #2 was never assigned). Double check the device assignment by right clicking on the icon for that device and selecting the appropriate number. Note the update sent in May of 2010 prevents you from zeroing a weapon device ID that is diferent than the sofare setting. This happens when the system sees Infrared light from a source other than the devices. Check to make sure that there is no sunlight in your training room and that there are not incandescent lights on. Also, double check and make sure that your IR filter is in place on your hit detection camera. Multiple Hits: When you pull the trigger in the recoil gun, the Training Lab responds with several hits on the screen. Hits High / Low: When you pull the trigger the shot placement is either very high, or very low, but inline with the shot aim point. No Shots: When you pull the trigger in a recoil weapon, no shots are recorded.
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Recoil Lasers:
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Recoil Kits Multiple Hits: When you pull the trigger in the recoil gun, the Training Lab responds with several hits on the screen. Hits High / Low: When you pull the trigger the shot placement is either very high, or very low, but inline with the shot aim point. No Shots: When you pull the trigger in a recoil weapon, no shots are recorded. Recoil Lasers:
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Training Lab Calibration A minimum of a 15′ x 20′ room is recommended. This allows the projector to project a full size image on a 12′ wide screen (usually by placing the projector approximately 17′ from the screen) while still allowing enough room for realistic movement from your trainees. This happens when the system sees Infrared light from a source other than the devices. Check to make sure that there is no sunlight in your training room and that there are not incandescent lights on. Also, double check and make sure that your IR filter is in place on your hit detection camera. Changing the Camera Gain setting to 720 (or higher) can help resolve issues with lasers misfining (Double shots, crossing lanes etc) Download this Camera Gain PDF to adjust camera gain settings.
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Scenarios It might be that the target zone on that particular bad guy required multiple shots. One or two rounds might not be enough to knock him down. Alternatively, some target zones are drawn “tight” by design, and may require a little better shot. All of this is done in order to reflect reality. Also, keep in mind that the graphic displayed on the Debrief screen is actually much, much larger than an actual bullet. It is the center point of this graphic that denotes the placement of the shot, so just because the graphic is touching the bad guy, it doesn’t necessarily mean that the shot hit him. Run the scenario again, and make sure you have multiple shots with good placement.
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